How to Access & Use the Support Helpdesk
This knowledge article explains how to report issues, as well as submit enhancement, change, or other requests.
Requests can be submitted across three functional areas:
- IT
- CRM/Data Services
- Data Reporting/Analytics
To report an issue or submit an enhancement, change, or other request:
1. Go to the Support Helpdesk via the Intranet by scrolling down to Quick links and clicking the Helpdesk icon, or by using the link. https://interrelatehelpdesk.powerappsportals.com/support/.
If this is your first time logging in, you’ll need to complete the sign-in process.
2. To report an issue, click Open a New Ticket.
3. Complete the relevant fields (red asterisks indicate mandatory fields) and select Submit to generate a ticket requesting assistance. In the Description field, please include as much detail as possible so the team member reviewing the ticket can assist you effectively. You can also attach a file to the ticket to help support your issue.
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Need more help?
Ask your Practice Lead or Supervisor.
Ask the Help Desk (Log a helpdesk ticket)